Last updated: January 2026
We are committed to respecting your privacy and protecting your personal data. This policy explains how we collect, use, and safeguard information when you visit our website, download resources, or engage with us. We aim to be transparent and handle all data in line with UK GDPR and applicable data protection laws.
Luminous Show Technology Ltd (“Luminous”, “we”, “us”, “our”) is the data controller for the purposes of UK GDPR.
Registered address: Unit 14, Apple Lane, EX2 5GL.
If you have any questions about how we process your personal data, please contact us at info@luminous-showtech.com.
We may collect and process the following information if provided to us:
Name
Email address
Company name
Job title
This data is collected when you:
Download datasheets or product resources
Complete enquiry or contact forms
Sign up to receive communications from us
IP address
Browser type
Device information
Referring URLs
How you interact with our website
Pages visited and time spent on pages
We only collect information that is relevant and necessary for the purposes outlined below.
We use your data for the following purposes:
To provide requested resources such as datasheets and product information
To respond to enquiries and requests
For a relevant and proportionate sales follow-up related to your interest in our products or services
To manage and improve our website and services
To send marketing or informational communications where you have explicitly opted in
We do not sell or rent personal data to third parties.
We process personal data under one or more of the following lawful bases:
Consent: where you have actively opted in to receive communications
Legitimate interest: where processing is necessary for responding to enquiries or following up on a specific request such as a datasheet download, provided this does not override your rights
Legal obligation: where required to comply with applicable laws
You can withdraw consent or object to processing at any time.
If you download a datasheet, request product information, or submit an enquiry, a member of our team may contact you to ensure you received the information and to see whether we can assist further. Any follow-up will be relevant, limited, and related to your original request.
You can request that we stop contacting you at any time.
We offer mailing list sign-up via our website and through offline channels. You will only receive marketing or promotional communications if you have actively opted in. Emails sent via our mailing list service will always include an unsubscribe link. You can unsubscribe at any time.
We store mailing list data securely with our email marketing provider, which is compliant with GDPR.
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including responding to enquiries, providing resources, and managing customer relationships. Data is reviewed periodically and deleted when no longer required.
Typical retention periods include:
Enquiry data: up to 2 years
Mailing list data: until you unsubscribe
Website analytics data: up to 26 months (depending on settings)
Our website uses secure server technology and SSL encryption to protect data transmitted between your browser and our servers. These measures help prevent unauthorised access to personal information.
Some of our service providers may store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.
A cookie is a small text file stored on your device. Our website uses cookies to ensure proper functionality and to help us understand how the site is used.
We use the following types of cookies:
Necessary cookies
These are essential for the operation of the website and enable basic functions such as secure log-in and remembering your cookie preferences.
Functional cookies
These cookies enable enhanced website functionality such as sharing content on social media platforms, collecting feedback, and supporting other third-party features.
Analytical cookies
These cookies help us understand how visitors interact with our website, including metrics such as visitor numbers, bounce rate, and traffic sources.
Performance cookies
Performance cookies help us analyse website performance and improve user experience.
Advertisement cookies
Advertisement cookies are used to provide customised advertisements based on the pages you have visited and to measure the effectiveness of ad campaigns.
Other uncategorised cookies
These are cookies that are still being analysed and have not been classified into a category yet.
We use a cookie consent banner and only set non-essential cookies once you have given consent.
Cookies may collect information about your browsing behaviour. This information is not used to directly identify you. We do not use cookies for third party advertising purposes. Cookies may collect information about your browsing behaviour.
You can disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
We use Google Analytics to analyse anonymised visitor behaviour and usage patterns. This helps us understand how our website is used and where improvements can be made. Google Analytics collects information about how visitors use our site. This information is aggregated and used to improve the website.
Google Analytics may store data outside the UK. We ensure this is covered by appropriate safeguards.
Our website may contain links to third party websites. These sites operate their own privacy policies, and we are not responsible for their content or data practices.
You have the right to:
Request access to the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain processing activities
Withdraw consent at any time
To exercise these rights, please contact us at info@luminous-showtech.com. We will respond within one month, or sooner where possible.
If you have any questions about this policy or how we handle your data, please contact us at info@luminous-showtech.com.